Skip to main content
Naar NS.nl
beantwoord

I am being overccharged

  • 10 december 2024
  • 5 reacties
  • 75 Bekeken
L

I have the NS voordeel (40% korting during off peak hours and weekends). I just received the NS invoice, saying that I will have to pay €160 euros for the last month when in reality I have not exceeded the €70 with my travels. Since this isn't the first month that my traveling charge seems a bit strange, it will probably be that I have been overcharged for a few months now.

Beste antwoord door Thom

Please do have a look at your Bill. It is likely that something went wrong with an error with checking in or checking out. This may result in an extra amount of 20 euro. Did this happen?

Bekijk origineel

    5 reacties

    Thom
    Forum|alt.badge.img+5
    • Thom
    • Super user
    • 25337 reacties
    • Antwoord
    • 10 december 2024

    Please do have a look at your Bill. It is likely that something went wrong with an error with checking in or checking out. This may result in an extra amount of 20 euro. Did this happen?

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    O
    Forum|alt.badge.img
    • Olav93
    • Koploper**
    • 2457 reacties
    • 10 december 2024

    If you found your invoice, you should also be able to see what you're being charged for in your invoice.

    L
    • LorenzoDC99
    • Auteur
    • Op het juiste spoor
    • 1 reactie
    • 10 december 2024

    I have checked and everything is in order, that is why I was able to make an estimation of the € 80 I have actually spent..

    S
    Forum|alt.badge.img
    • Seinhuis
    • Intercity
    • 358 reacties
    • 10 december 2024

    View your invoice on my NS. This shows exactly what you paid per trip.

     

    If you have any questions or uncertainties, please contact customer service, by phone or chat. We cannot view your trips.

    O
    Forum|alt.badge.img
    • Olav93
    • Koploper**
    • 2457 reacties
    • 10 december 2024
    LorenzoDC99 schreef:

    I have checked and everything is in order, that is why I was able to make an estimation of the € 80 I have actually spent..

    You're not saying the total sum specified on the invoice differs from the sum of the specified items, are you? That would be very strange. If the total sum on the invoice is €160 there should be specified items totalling to that €160 and not just €80.

    Reageer


    Voorwaarden