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On 2nd of April, I took train from Groningen to Schipol airport. However, the train was blocked during the trip. I have to take buses and metro tranfered three times. I would like to get a refund from NS.

 

Waren er geplande werkzaamheden? Dan krijg je geen geld terug als NS alternatief vervoer aanbiedt. Hoe heb je precies gereisd? Met welke vervoerders en hoe laat?

Did you catch the plane?

 

In case of a delay of 30 minutes or more you can request a refund of part of your ticket price, www.ns.nl/en/customer-service/refunds/refunds-for-delays-on-a-domestic-route.html.

 

Planned delays, for example work, will not be reimbursed.

For other questions you can chat or call.

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