Check-out with a wrong card

  • 30 September 2023
  • 1 reactie
  • 84 Bekeken

I used ov-chip card (weekend free) to check-in in Utrecht centraal and accidentally use ns business card to checkout in Amsterdam Centraal (it’s a careless mistake). Originally my travel should not lead to any cost because it is already included in the weekend free plan.

Now the travel history in my ns-business card looks like this. I am not sure if it will lead to extra deduction of cost. Could you help me to cancel this history if it will lead to extra cost? Thanks! My business card number is 3528070411615750


1 reactie

Good afternoon hanzhanglin, welcome to the NS Community!

It is not possible to recover a check-in or check-out through this platform.

If the check-out went wrong with your business OV-chipkaart you need to contact our business customer service.

Service & Contact: vind het antwoord op je vraag (ns.nl)

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