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Cancel Railrunner

S

I have bought railrunner online and would like to cancel it before the journey day. Is it possible ?

Beste antwoord door MoDe

It isn’t possible to cancel e-tickets. If you bought the ticket from a ticketmachine you can go to customerservice at a station.

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2 reacties

MoDe
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  • MoDe
  • Super user
  • 13626 reacties
  • Antwoord
  • 14 oktober 2021

It isn’t possible to cancel e-tickets. If you bought the ticket from a ticketmachine you can go to customerservice at a station.

Tot een aantal jaar geleden frequente reiziger. Reizen met de trein is minder leuk geworden
Erryt NS
Moderator
  • Erryt NS
  • Moderator
  • 9290 reacties
  • 14 oktober 2021

Hello Solomon_ferns, welcome at our community,

 

The answer from mode is correct. If the ticket was purchased online and has not yet been opened you may still be able to get it reimbursed by exception. To do so, please contact our customer service.

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