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My Eticket won't load on Account & my bank was changed Twice

  • 22 augustus 2022
  • 4 reacties
  • 133 Bekeken
Z

My visa card bank was charged twice when I purchased an Eticket. I did not receive any email confirmation but the money is pending on my bank account for both transactions. On top of this, the Tickets don't load on my account and I have no way of accessing them. I need help asap.

Beste antwoord door Stijn NS

Good evening Zjien and welcome to the NS Community!

I’m sorry to read that you've not yet received your tickets. You can best contact our Customer Service, which is fastest by phone (030-7515155) or chat (option ‘Chat with NS’). My colleagues should be able to help you.

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    4 reacties

    Stijn NS
    • Stijn NS
    • Oud Moderator
    • 6369 reacties
    • Antwoord
    • 22 augustus 2022

    Good evening Zjien and welcome to the NS Community!

    I’m sorry to read that you've not yet received your tickets. You can best contact our Customer Service, which is fastest by phone (030-7515155) or chat (option ‘Chat with NS’). My colleagues should be able to help you.

    H

    I received an electronic ticket at 16:04 with the reference number: 08_27_2022.  003001155612485 I bought online from Arnhem to Assen, but the ticket was not issued and emailed to me.  Please refund the ticket amount.

    A
    • a.joyrichards
    • Op het juiste spoor
    • 1 reactie
    • 28 december 2024

    I ordered eticket and I received confirmation mail and ticket details successful in mail but the eticket is not loading into NS app ? How can I travel now ? I have to start my travel in few hours order number: E517243292

    Vareo
    Forum|alt.badge.img
    • Vareo
    • Koploper*
    • 4033 reacties
    • 28 december 2024
    Stijn NS schreef:

    Good evening Zjien and welcome to the NS Community!

    I’m sorry to read that you've not yet received your tickets. You can best contact our Customer Service, which is fastest by phone (030-7515155) or chat (option ‘Chat with NS’). My colleagues should be able to help you.

     

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