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Question about cancelling season ticket

  • 26 december 2023
  • 2 reacties
  • 71 Bekeken
V

Hi, I would like to ask the problem about cancelling season tickets. I have subscribed the NS flex for the few past months, cause I don't need it anymore, I cancelled it on December 12th. So I got the invoice on December 25th that I don't have to pay for the NS flex. But when I checked the my NS today, I have to pay the NS flex on January 24th. I asked NS and they said that they cannot do anything for the invoice in future but they said that I cancelled the subscription. So will I pay on January?

Beste antwoord door mrfreeze

Hi Vessie1121,

Do you mean the widget on the homepage of My NS? Unfortunately this widget has been broken for years, and shows incorrect information, especially after a recent change of subscription. If My Products shows no subscription, and customer service acknowledged this, it's probably okay.

 

Don't believe this

 

Bekijk origineel

2 reacties

mrfreeze
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  • mrfreeze
  • Super user
  • 7332 reacties
  • Antwoord
  • 26 december 2023

Hi Vessie1121,

Do you mean the widget on the homepage of My NS? Unfortunately this widget has been broken for years, and shows incorrect information, especially after a recent change of subscription. If My Products shows no subscription, and customer service acknowledged this, it's probably okay.

 

Don't believe this

 

Tochjo
1 persoon vindt dit leuk
  • Tochjo
    Tochjo
V
  • Vessie1121
  • Auteur
  • Op het juiste spoor
  • 1 reactie
  • 26 december 2023

Mr mrfreeze,

Yes! That's what I mean, thanks for your reply! It's really helpful:)

mrfreeze schreef:

Hi Vessie1121,

Do you mean the widget on the homepage of My NS? Unfortunately this widget has been broken for years, and shows incorrect information, especially after a recent change of subscription. If My Products shows no subscription, and customer service acknowledged this, it's probably okay.

 

Don't believe this

 

mrfreeze schreef:

Hi Vessie1

Do you mean the widget on the homepage of My NS? Unfortunately this widget has been broken for years, and shows incorrect information, especially after a recent change of subscription. If My Products shows no subscription, and customer service acknowledged this, it'.

 

Don't believe this

 

Hi mr

Tochjo
mrfreeze
2 mensen vinden dit leuk
  • Tochjo
    Tochjo
  • mrfreeze
    mrfreeze

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