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Subscription charged for lost or deactivated OV card

  • 12 november 2021
  • 2 reacties
  • 69 Bekeken
H

Hello There,

Recently I lost my OV chip card and I replaced it with a new one. Now I noticed I have been charged the subscription fee for the old/lost card as well.

 

Thom
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  • Thom
  • Super user
  • 12 november 2021

Contact Customer Service. We do not have access to your data. Replacing a card does not mean that anything changes with your subscription btw.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
B
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  • bahnrider
  • Koploper**
  • 12 november 2021

IF you have arranged via NS-service to have card replaced (due to lost/stolen) the subscription will automatically be put on the new card. IF you however made your own way to get a new card and then put a new subscription for whatever on it, you did it the wrong way and are now faced with 2 subscriptions.

BTW-the fee for a new card in this case is 11 eur.

Reageer


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