Dear NS Customer Service,
I recently purchased a train ticket but was unable to use it due to purchasing an off-peak ticket instead of a peak-time ticket by mistake. As a result, I had to buy a new ticket for my journey.
Since the ticket was not used, I would like to request a refund. Please let me know if any additional information is required for processing my request.
Thank you for your assistance.
Best regards,
Seoyoung choi
Beste antwoord door Floor NS
Hi Seoyoung choi! Welcome to the NS Community.
When you order an e-ticket, it can take up to 30 minutes before your order is fully processed and you can use the e-ticket. Did you wait at least 30 minutes before you ordered another e-ticket? If you are still unable to use the e-ticket after waiting those 30 minutes, you can contact Customer Service. Did you try and reach out to the Customer Service? They are happy to help you. This can often be resolved within a few minutes.
As described in the terms and conditions of the e-tickets, a refund is no longer possible after ordering an e-ticket. The right of withdrawal does not apply to this ticket.
Hi Seoyoung choi! Welcome to the NS Community.
When you order an e-ticket, it can take up to 30 minutes before your order is fully processed and you can use the e-ticket. Did you wait at least 30 minutes before you ordered another e-ticket? If you are still unable to use the e-ticket after waiting those 30 minutes, you can contact Customer Service. Did you try and reach out to the Customer Service? They are happy to help you. This can often be resolved within a few minutes.
As described in the terms and conditions of the e-tickets, a refund is no longer possible after ordering an e-ticket. The right of withdrawal does not apply to this ticket.
+3The problem wasn't the waiting time. Seoyoung Choi purchased an off-peak co-travel ticket while travelling in peak hours.
Though I don't really understand what happened and what you planned to do. I see three tickets with different journeys.
The 30 minutes waiting time is nowhere to be found in the terms and conditions by the way.
+1When you order an e-ticket, it can take up to 30 minutes before your order is fully processed and you can use the e-ticket. Did you wait at least 30 minutes before you ordered another e-ticket?
The app clearly says that a ticket can be opened in the app after payment. If you can't open the ticket in the app directly after payment, then that's a bug. The e-mail may take longer.
However, this was not the issue here, as far as I can see.
mrfreeze and rvdborgt are right. This is not an exact duplicate, but two different e-tickets because one e-ticket could not be used during off-peak hours. As I indicated in my previous message, there is no right of withdrawal possible on this ticket.
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