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Return ticket

  • 15 augustus 2023
  • 1 reactie
  • 150 Bekeken
M

I bought tickets but did not use them, can I get a refund or change the date of the trip?

Beste antwoord door Tochjo

Most likely you cannot.

Only in case you haven't downloaded or opened the tickets yet, you can contact customer service to help you with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

It is not possible to change the information on an already downloaded eticket, or to have it cancelled, since NS cannot invalidate etickets. You could contact customer service in this case as well to see if they're willing to make an exception for you, but I wouldn't get my hopes up if I were you.

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Tochjo
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  • Tochjo
  • 13136 reacties
  • Antwoord
  • 15 augustus 2023

Most likely you cannot.

Only in case you haven't downloaded or opened the tickets yet, you can contact customer service to help you with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

It is not possible to change the information on an already downloaded eticket, or to have it cancelled, since NS cannot invalidate etickets. You could contact customer service in this case as well to see if they're willing to make an exception for you, but I wouldn't get my hopes up if I were you.

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