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Purchased a subscription but it says "There are no products waiting to be downloaded for this card"

  • 24 February 2023
  • 2 reacties
  • 147 Bekeken

  • Op het juiste spoor
  • 1 reactie

Hello, 

The title explains the issue itself but here I will provide more details. 

I recently received my OV personal card and purchased  “NS Flex Dal Voordeel “ subscription and even received an email for it and also the amount was deducted from my bank account as well. 

Later today I went to an OV-Kart machine to load the product but it says there are no products for the card. I thought it’s probably too soon for it to load it then I check on the NS site to see  products to be loaded and there is the same message “There are no products waiting to be downloaded for this card” and when I check my products this is the message “You do not have any products”. 

 

I am unsure if I did something wrong and how to proceed. Thank you in advance for your help.

Beste antwoord door Tomas NS

Hi there AdaD and welcome to our Community!

Did you order the subscription on a new personal OV-chipkaart? If so, the subscription is pre-loaded, but the subscription can only be used on or after the activation date stated in the confirmation e-mail.

If you ordered the subscription on an already existing OV-chipkaart, I recommend contacting customer service to check what is going wrong.

Bekijk origineel

2 reacties

Tomas NS
Moderator
  • Moderator
  • 639 reacties
  • Antwoord
  • 24 februari 2023

Hi there AdaD and welcome to our Community!

Did you order the subscription on a new personal OV-chipkaart? If so, the subscription is pre-loaded, but the subscription can only be used on or after the activation date stated in the confirmation e-mail.

If you ordered the subscription on an already existing OV-chipkaart, I recommend contacting customer service to check what is going wrong.


  • Auteur
  • Op het juiste spoor
  • 1 reactie
  • 26 februari 2023

Hi Tomas, 

Thank you for your welcome and your reply!

I tried again today and I was able to load my products. Thank you!


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