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wrong invoice


Hi;

I have a subscription with 40 % discount and yesterday, I traveled by train after that you sent me a factor without 40% discount with the price 50 Euro actually, I should not pay 50 Euro, I should pay with 40% discount it will be 35 Euro.please follow up

thank you

 

Beste antwoord door Stijn NS

Good morning zeinab and welcome to the NS Community.

Please contact our Customer Service. The Community is a platform where travellers can help eachother, they do not have access to your personal information and cannot make any changes to a bill.

You can reach our Customeer Service by phone, via Social Media or chat. All contact details can be found here.

Bekijk origineel

7 reacties

Thom
Forum|alt.badge.img+4
  • Super user
  • 24679 reacties
  • 19 augustus 2023

Did you check in during off-peak hours? Checking in during peek hours does not give any reduction.


Stijn NS
  • Oud Moderator
  • 6369 reacties
  • Antwoord
  • 19 augustus 2023

Good morning zeinab and welcome to the NS Community.

Please contact our Customer Service. The Community is a platform where travellers can help eachother, they do not have access to your personal information and cannot make any changes to a bill.

You can reach our Customeer Service by phone, via Social Media or chat. All contact details can be found here.


  • Op het juiste spoor
  • 1 reactie
  • 30 maart 2024

Hello, on Monday 25/ March an incorrect deduction of €50 was charged in my IV chip card saying I forgot to check in however I have already checked in at Amsterdam central and checked out in Almere which my usual commute. Can you please explain why this additional charge is levied on my card? I request you to reverse this charge in my invoice 


Melissa NS
Moderator
  • Oud Moderator
  • 509 reacties
  • 30 maart 2024

I would like to ask you to contact our customer service via phone, chat, Facebook at X. Through this forum we cannot help you with your question.


  • Op het juiste spoor
  • 1 reactie
  • 12 september 2024

Hello , I wanted to tell you I received my travel invoice and what surprised me is that I took a trip on September 9th without paying, But I have the free weekends subscription , and I didn't take any trips for that date except the a night before that on September 8, when I boarded at around 10:00 PM, I arrived at the final destination at 1:30 AM, which still included the subscription , how did I travel without paying? They charged me for 50€ which is not correct.


Sascha NS
Moderator
  • Moderator
  • 1631 reacties
  • 12 september 2024

Good morning Mehrab. Welcome to the NS Community.

My best guess would be that you accidentally checked in (again) that night, resulting in a skewed transaction. As stated above, please contact our customer service to have this looked into and hopefully corrected.


Robert B
Forum|alt.badge.img+3
  • 29362 reacties
  • 12 september 2024

@Mehrab €50 is the correction fee when you are checked by a conductor and don’t have a valid check-in. Maybe you checked in with the wrong company (NS, Arriva, Blauwnet, Keolis). Where did your journey start?


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