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Incorrect charges Check in/out

  • 14 november 2024
  • 1 reactie
  • 40 Bekeken

I was traveling to India on 9th November via Schiphol airport from Utrecht. When I exited from the platform I swiped my card but I think by mistake it was swiped twice. Now I am in India and received an email saying that I was charged for a return journey from Schiphol to Utrecht. Can anyone tell me how can I claim a refund for this incorrect charges? In MyNS app I don't see an option under the transaction for initiating refund. Please help

Beste antwoord door Sascha NS

Good afternoon AnirbanKar. Welcome to the NS Community.

Please contact our Customer Service by phone, chat, Facebook or X and they'll will offer you a solution where possible.

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1 reactie

Sascha NS
Moderator
  • Moderator
  • 1650 reacties
  • Antwoord
  • 14 november 2024

Good afternoon AnirbanKar. Welcome to the NS Community.

Please contact our Customer Service by phone, chat, Facebook or X and they'll will offer you a solution where possible.


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