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Hello,

I bought a ticket from maastricht to amsterdam for the 11th of october. I remember buying for the 21:29 trip so i would arrive in amsterdam close to midnight.

However, after i downloaded my e-ticket, I realizes that I had bought for the 12th of october (the day after). Despite that, the time of the trip doesn’t even appear on my ticket, it just says “18:00 - 02:00”.

Does that mean that I can use te ticket anytime between those hours? Did I actually buy the ticket for the 11th (the right date), but because I can use it until 2a.m. of the next day, the date that appears is the 12th? Do I need to change the date of the ticket?

Hello,

 

Standard tickets from NS are valid from the day stated on the ticket until 4 AM the next day. That is indeed to avoid that you need two tickets if you arrive after midnight.

If you intend to take the 9 PM train on 11 October and you have a ticket stating “12 October” then that ticket is the wrong ticket.

 

What I do not understand is that your ticket states “18:00 - 02:00”. I am not aware of any NS ticket that mentions a time. Is your ticket purchased from NS ?

It sounds like you bought an early bird ticket. Those are valid for a time range of a few hours. NS considers trains departing until 4am as if they were going on the day before, so I am a afraid the date printed is indeed the start date of the validity period and not of its end in this case, so yes, you got a ticket for the wrong day.

You can try contacting customer services through phone, social media or chat but unfortunately they tend not to be helpful here as e-tickets are non-refundable, because the system doesn't allow for invalidating them so if they give you a free replacement ticket NS has no way of guaranteeing you don't just use both tickets and make a trip for free.

This is clearly stated in the ordering process when you are asked to confirm your order before payment too.

You can try contacting customer services through phone, social media or chat but unfortunately they tend not to be helpful here as e-tickets are non-refundable, because the system doesn't allow for invalidating them so if they give you a free replacement ticket NS has no way of guaranteeing you don't just use both tickets and make a trip for free.

This is clearly stated in the ordering process when you are asked to confirm your order before payment too.

On the website, that is unfortunately not clearly stated. You'll only find that if you read the conditions, which are only available in Dutch. We've been over this a few times before but NS doesn't care.

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