Hello! My problem is that the previous week I had €130 in travel expenses and now €228 appears without having done anything. I have checked the sum of my transactions and they are 130. I asked the NS via chat and they told me that the travel expenses are an “approximation” and that when they charge me, if they charge me €228, I should claim it. At the physical office of the NS they were also surprised by my case and also realized that the sum of my transactions does not correspond to the travel expenses and that they have put €100 more on me for no reason. Has this happened to anyone same? Thank you! (I have the NS Flex subscription of 40% in non peak hours)
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If you're talking about the nice graphical indicator of your costs, that is notoriously wrong. Wait until your invoice has been generated and see what it says. It also specifies exactly what amount is charged for what product (trip, subscription, bike rent...)
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