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Dear NS Customer Service,

I hope this email finds you well. My name is Kamran Khazraei, and I am writing to raise a concern regarding my latest NS invoice (Factuurnummer: *********).

Upon reviewing the charges, I noticed that my subscription appears to have been billed twice. Specifically, the NS Flex Weekend Vrij subscription, which should be charged once, has been counted twice. This has led to an incorrect total on my invoice for the month.

I kindly request that you review the details of my account and correct this error. Please adjust the total amount accordingly and provide confirmation once the issue has been resolved. If a refund or credit is required, please let me know how that will be processed.

For reference, here are some of my account details:

  • Name: Kamran Khazraei
  • Address: ***, Apeldoorn
  • Kaartnummer: 3528 **** **** ****
  • Invoice Date: 15 November 2024

I look forward to your prompt response and resolution of this matter. Please feel free to reach me at [your phone number] or [your email address] should you need further clarification.

Thank you for your attention to this matter.

Best regards,
Kamran Khazraei

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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