My visa card bank was charged twice when I purchased an Eticket. I did not receive any email confirmation but the money is pending on my bank account for both transactions. On top of this, the Tickets don't load on my account and I have no way of accessing them. I need help asap.
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Good evening Zjien and welcome to the NS Community!
I’m sorry to read that you've not yet received your tickets. You can best contact our Customer Service, which is fastest by phone (030-7515155) or chat (option ‘Chat with NS’). My colleagues should be able to help you.
I received an electronic ticket at 16:04 with the reference number: 08_27_2022. 003001155612485 I bought online from Arnhem to Assen, but the ticket was not issued and emailed to me. Please refund the ticket amount.
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