Skip to main content
Naar NS.nl
beantwoord

I didn't receive my child card

N

good afternoon !  I issued 1 adult card and two children's cards and the money was withdrawn for 3 cards, but only my card and daughter came, and my son's card did not come, what should I do in this case?

Beste antwoord door Maxime NS

Hello Nataliia, welcome to the NS Community. 

 

I'm sorry to read that you did not get all the cards that you've ordered. You can contact our costumer service to see if the order was placed correctly and to see about what we can do about your son's travels in the meantime. Also contact OV-chipcard (0900 0980) they can inform you about when the card was sent. 

Bekijk origineel

    Maxime NS
    • Maxime NS
    • Oud Moderator
    • 3 juni 2022

    Hello Nataliia, welcome to the NS Community. 

     

    I'm sorry to read that you did not get all the cards that you've ordered. You can contact our costumer service to see if the order was placed correctly and to see about what we can do about your son's travels in the meantime. Also contact OV-chipcard (0900 0980) they can inform you about when the card was sent. 

    M
    • MMJ Jacob
    • Op het juiste spoor
    • 8 juni 2023

    Hi,

     

    I had ordered one personalized OV chip card for my son.. it has been more than a week that it hasn't arrived. Can you kindly help.

    Stijn NS
    • Stijn NS
    • Oud Moderator
    • 8 juni 2023

    Good morning MMJ Jacob. The marked answer is still correct. Please contact our Customer Service for this.

    I

    Hello! I should have received my card by 31 of August. Can you please have a look at my issue? I don’t speak Dutch and I can’t understand anything in the page.

    Melissa NS
    Moderator
    • Melissa NS
    • Oud Moderator
    • 2 september 2023

    Hello Ilektra Mania,

    If you have not yet received your OV-chipkaart you should contact OV-chipkaart even. You can do this by phone or via the web form on the website.The web information can also be put in English. Contact - OV-Chipkaart.nl.

    Reageer


    Voorwaarden