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refund

  • 4 oktober 2022
  • 1 reactie
  • 66 Bekeken
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I’m interested if its possible to get refund for day return ticket in case when ticket is not used? 

Beste antwoord door Stijn NS

Good morning Demian7 and welcome to the NS Community.

Officially it's not possible to get a refund for unused e-ticket, as is stated in their terms and conditions.

That being said, if the ticket hasn't been opened or downloaded yet, my colleagues might be able to be of assistance still.

Please contact our Customer Service. You can reach them by phone, Social Media and chat. All contact details can be found here.

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    1 reactie

    Stijn NS
    • Stijn NS
    • Oud Moderator
    • 6369 reacties
    • Antwoord
    • 4 oktober 2022

    Good morning Demian7 and welcome to the NS Community.

    Officially it's not possible to get a refund for unused e-ticket, as is stated in their terms and conditions.

    That being said, if the ticket hasn't been opened or downloaded yet, my colleagues might be able to be of assistance still.

    Please contact our Customer Service. You can reach them by phone, Social Media and chat. All contact details can be found here.

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