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Difficulty in logging in to NS application

B

Hello All,

I just received my OV personal chipkaart yesterday, I created an account on OV website and was perfectly fine.

I tried later to create an account on NS application, I got an activation link on my email and clicked on it. I tried to log in on the application but I couldn't. It's always mentioned (there is something wrong happened, please try again later). I couldn't log in or link my OV card to my bank card.

What do you think the best solution to solve this problem?

Thanks,

Beste antwoord door ICMmetje

The personal account pages of the NS website do not seem to be very reliable given some previous user reports on this community. Therefore, I'd recommend you really do try again a bit later, hoping that the problem has been resolved.

Bekijk origineel

    6 reacties

    ICMmetje
    • ICMmetje
    • Reisleider**
    • 118 reacties
    • Antwoord
    • 15 juli 2022

    The personal account pages of the NS website do not seem to be very reliable given some previous user reports on this community. Therefore, I'd recommend you really do try again a bit later, hoping that the problem has been resolved.

    B
    • Bassel80
    • Auteur
    • Op het juiste spoor
    • 1 reactie
    • 15 juli 2022

    Thanks for your response

    , but the main problem is on NS application not a website.

    I'm always getting an error message, and I will attach a screenshot to this reply.

    M
    1 persoon vindt dit leuk
    • M
      maticki
    Stijn NS
    • Stijn NS
    • Oud Moderator
    • 6369 reacties
    • 15 juli 2022

    Good afternoon Bassel80 and welcome to the NS Community!

    If you have been able to succesfully log in to your Mijn NS account on the website and it is purely a problem you're experiencing in the NS App, I would recommend to use the option in the app to contact app support. You can find this via the button ‘more’ and then ‘App support’ at the bottom.

    ICMmetje
    • ICMmetje
    • Reisleider**
    • 118 reacties
    • 15 juli 2022

    Usually, the NS app doesn't work for me when the website does. I'd recommend using the website in that case. The mobile site (fortunately) is rather good as well.

    M
    • maticki
    • Op het juiste spoor
    • 2 reacties
    • 16 september 2022
    ICMmetje schreef:

    Usually, the NS app doesn't work for me when the website does. I'd recommend using the website in that case. The mobile site (fortunately) is rather good as well.

    doesnt fix it as apparently you need an app to show your e ticket and showing it via online version is not good enough….. very old fashioned and app is just very bad

    Tochjo
    Forum|alt.badge.img+3
    • Tochjo
    • 13115 reacties
    • 17 september 2022

    No, nowadays you can also show the eticket in pdf format. It doesn't have to be loaded in the app.

    Reageer


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