Hello NS Community,

I recently moved to the Netherlands and obtained a personal OV card to facilitate my daily commuting. Excited about exploring different cities during weekends and public holidays, I promptly registered for the weekend plan, which costs €34.5. However, after three weeks of traveling, I was shocked to discover that my registration hadn't been successful. Consequently, I received an unexpectedly high bill at the end of the month.

I deeply regret not double-checking my subscription status, but being relatively new to the country, I am still navigating through various processes and procedures. Now, I am faced with the dilemma of having to pay the additional charges that were not part of my initial plan.

I would greatly appreciate any advice or guidance on how to rectify this situation and possibly receive a refund for the excess amount I was billed. Has anyone else experienced a similar situation, and if so, how did you resolve it?

Thank you in advance for your valuable insights and suggestions. I hope my experience serves as a reminder to others to always double-check their subscriptions and avoid any unexpected financial burden.