Hi. I had “NS Flex Weekend Vrij” and at 12/4 I changed it to “NS Flex without subscription”. In the invoice it seems that this “NS Flex Weekend Vrij” would be valid from 9/4 till 8/5. Though, I made a trip at 10/4 (Saturday). Would I have to pay extra for this specific trip because of cancelling the “NS Flex Weekend Vrij”, even if the cancelling was after the trip?
beantwoord
Change Subscription
Beste antwoord door Robert B
Welcome to the NS Community!
Any change in NS Flex is effective immediately. Any check-in after a switch will be billed based upon the new subscription.
So if you switched from Weekend Vrij to Basic (without subscription) on 12/4, a trip for 10/4 (a Saturday) will be billed as Weekend Vrij.
Your monthly invoice (apparently yours comes on the 9th of the month) will show a part of Weekend Vrij until the 12th, and a part from the 12th until the next monthly date.
This is normal. See page 2 of your latest invoice for any billed travel costs.
+3Welcome to the NS Community!
Any change in NS Flex is effective immediately. Any check-in after a switch will be billed based upon the new subscription.
So if you switched from Weekend Vrij to Basic (without subscription) on 12/4, a trip for 10/4 (a Saturday) will be billed as Weekend Vrij.
Your monthly invoice (apparently yours comes on the 9th of the month) will show a part of Weekend Vrij until the 12th, and a part from the 12th until the next monthly date.
This is normal. See page 2 of your latest invoice for any billed travel costs.
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