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INVOICE

  • 24 January 2024
  • 6 reacties
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When could i receive my new invoice every month?

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Beste antwoord door Tochjo 24 January 2024, 12:18

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6 reacties

Tochjo
Badge +3

You will get an invoice every month on the day after the starting day. So if your season ticket originally started on the 24th of the month, say, then you will get an invoice every month on the 25th.

T

Every month on the day your subscription started.

T

I see my bank account deduced 20e with description below:

SEPA Incasso algemeen doorlopend
Incassant: NL03ZZZ301243580000  
Naam: NS GROEP IZ NS REIZIGERS  
Machtiging: 210000978082        
Omschrijving: Factuur: 440014103
658                             
IBAN: NL14ABNA0576850675        
Kenmerk: 220030015011           
Voor: C T NGUYEN

but I don’t find the invoice in my NS account? Why is that?

Tochjo
Badge +3

Your subscription may not be linked to your account correctly. You should contact customer service directly to have them look at this; they can fix this if this is indeed the case, and look into this problem further if it isn’t.

This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

E

OV kaart 3528************

Naam: E.G.Dagnew

I need invoices December 2023 to January 2024

mrfreeze
Reputatie 7
Badge +3

Hi E.G. Dagnew,

You can download the invoices in your My NS-account under ‘My payments'.

If you can't find the invoices there, your subscription may not be linked to your account correctly. See the answer from Tochjo above for instructions.

Reageer


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