You will get an invoice every month on the day after the starting day. So if your season ticket originally started on the 24th of the month, say, then you will get an invoice every month on the 25th.

Every month on the day your subscription started.

I see my bank account deduced 20e with description below:

SEPA Incasso algemeen doorlopend
Incassant: NL03ZZZ301243580000  
Naam: NS GROEP IZ NS REIZIGERS  
Machtiging: 210000978082        
Omschrijving: Factuur: 440014103
658                             
IBAN: NL14ABNA0576850675        
Kenmerk: 220030015011           
Voor: C T NGUYEN

but I don’t find the invoice in my NS account? Why is that?

Your subscription may not be linked to your account correctly. You should contact customer service directly to have them look at this; they can fix this if this is indeed the case, and look into this problem further if it isn’t.

This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

OV kaart 3528************

Naam: E.G.Dagnew

I need invoices December 2023 to January 2024

Hi E.G. Dagnew,

You can download the invoices in your My NS-account under ‘My payments'.

If you can't find the invoices there, your subscription may not be linked to your account correctly. See the answer from Tochjo above for instructions.

hello 
it's my invoice time, how can I pay it because it has not been deducted from my account?

Firstly, note that it may take a while after the invoice is received before the money is deducted from your account. The date mentioned in the invoice is no more than an indication.

Having said that, if NS was unable to withdraw the money from your account automatically, you will receive an email informing you that automatic payment has failed which contains instructions on how to pay manually.

Payments often take place on Mondays, but because of Pentecost (Whit Sunday/Monday) it will probably happen tomorrow or later this week. Just wait a few days.