administrative charge of 10euros for changing of subscription online??

Question

Hi all,I wanted to change my subscription online, but it says there is an administrative charge of 10 euros?? But i think if i chat with customer service and they change it for me, there is no charge? It doesn't seem right?Because i was trying hard to reach a customer service agent (because of the administrative charge), i was literally waiting for hours unsuccessfully for a chat agent, so much so i only managed to change my subscription the next day , meaning one day late. Does anyone know if i will be charged for the full month and whether i can appeal it?

mrfreeze · Accepted Answer

HiJ tang,You can change Flex-subscriptions any day. The costs are calculated on a per-day basis, not on a per-month basis. If you've already been charged a full month, you will be reimbursed for the remainder of the month.The administrative charge of € 10 is shown when changing subscriptions, but will not actually be charged at the end of the process.

Reageer

Meld je aan

Met een account kun je zelf topics plaatsen en reageren op berichten.

Welkom

Met een account kun je zelf topics plaatsen en reageren op berichten.

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload