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I lost my card, I want to cancel it asap as I dont want to pay for someone travelling with it. I found it crazy complicated and my accounts and cards are all mixed between OV chip and NXS companies, its a mess. I dont know the end date of the card I lost . Only know the number .


 

So I can only change the plan online, and the cancel function makes it a NS flex basis card. But it does not stop it from working so this is bad. I need to stop this card from working / destroy the card / how can I stop it ?

 

I will have to pay again the card itself and have it sent again , how can I do that ? I need a new card. 

Hi ​@will85,

Suggestion: block your card and ask for temporay tickets.

 

Read more about how to block and replace your card here.

 

You also can follow the links at that page. Or

 

Block and replace ov-chipkaart

 

Ask for temporary tickets

 

You also can contact NS Customerservice by phone: +31-751-51-55 (available 07.00-23.00)

They can help you with this.

At this Community travellers try to help other travellers, but we cannot view or change eachother's data.

 

Ok I will try , thanks for the help on what to do. 

If you have a Mijn NS account with the card linked, you will see the expiry date below your card and product information on the homepage.

With that info, you can block (and replace) your card via https://www.ov-chipkaart.nl/en/replace-or-terminate

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